Client Services Technician I

Thomas Jefferson University

Cherry Hill, New Jersey, United States of America
Base: $27.58 to $39.30 hourly; bonus/equity: not s...
Fully remote
Hardware setup
Software installation
Basic troubleshooting
Thomas Jefferson University is seeking a Client Services Technician I to provide basic IT support, including hardware setup and software installation. The ideal candidate should have a high school diploma, basic IT knowledge, and strong interpersonal skills, all while working in a supportive and collaborative environment

Job Summary

  • Handles routine issues such as hardware setup, software installation, and basic troubleshooting to ensure end users remain productive.
  • Responds to helpdesk tickets, provides onsite/remote support, installs and configures desktops, laptops, and peripherals, and escalates unresolved issues.
  • Jefferson offers a comprehensive package of benefits including medical, dental, vision, retirement plans, and tuition assistance.

Matching Summary

Match Score: 75

Thomas Jefferson University is seeking a Client Services Technician I to provide basic IT support, including hardware setup and software installation. The ideal candidate should have a high school diploma, basic IT knowledge, and strong interpersonal skills, all while working in a supportive and collaborative environment.

Salary

Base: $27.58 to $39.30 Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive package

Skills & Requirements

Must-have

  • hardware setup
  • software installation
  • basic troubleshooting
  • endpoint support
  • helpdesk tickets
  • ITSM system documentation

Nice-to-have

  • customer service focus
  • strong communication skills
  • foundational IT knowledge
  • positive support experience

Key Requirements

  • High School Diploma/GED
  • Less than 1 year related work experience
  • Basic understanding of Windows OS
  • Basic understanding of Office 365
  • Understanding of ticketing systems

Work Rights

Not specified

Tailored Resume

Cover Letter