Compliance Services Coordinator

Metrolinx

Toronto, Canada
Base: $70,609.00 - $97,527.00; bonus/equity: not s...
Onsite
Assess ticket dispute submissions
Conduct follow up communication
Process and file court documents
This role is responsible for the implementation of a coordinated hearing process to provide customers with an efficient and effective forum by which to dispute their ticket

Job Summary

  • This role is responsible for the implementation of a coordinated hearing process to provide customers with an efficient and effective forum by which to dispute their ticket.
  • Accountable for ensuring that court/hearing documents and tickets are processed and filed in compliance with legislated timelines to support fare and parking enforcement and safety initiatives.
  • Responsible for the safe-handling and accurate processing of financial transactions relating to fine payments and refunds in accordance with policies and procedures.

Matching Summary

This role is responsible for the implementation of a coordinated hearing process to provide customers with an efficient and effective forum by which to dispute their ticket.

Salary

Base: $70,609.00 - $97,527.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Assess ticket dispute submissions
  • Conduct follow up communication
  • Process and file court documents
  • Respond to customer inquiries
  • Handle financial transactions

Nice-to-have

  • Collaborative team environment
  • Equity, diversity, and inclusion
  • Flexibility in work hours

Key Requirements

  • Diploma in Courts/Tribunals, Legal Assistant/Law Clears, Paralegal Studies or equivalent
  • Demonstrated experience in Legal field or court office
  • Experience resolving disputes
  • Excellent customer service skills
  • Legally entitled to work in Canada

Work Rights

Legally entitled to work in Canada

Tailored Resume

Cover Letter