It Service Center Analyst

ISS STOXX

Makati City, Philippines
Hybrid
Tier 1 global it support
Itsm tool experience
Microsoft o365 support
This role delivers high-quality services grounded in collaboration, best practices, efficiency, and responsiveness to business needs

Job Summary

  • This role delivers high-quality services grounded in collaboration, best practices, efficiency, and responsiveness to business needs.
  • Act as the primary “Face of IT,” delivering a positive customer support experience and providing Tier 1 global IT support across multiple regions and time zones.
  • At ISS STOXX, our people are our driving force and we are committed to building a culture that values diverse skills, perspectives, and experiences.

Matching Summary

This role delivers high-quality services grounded in collaboration, best practices, efficiency, and responsiveness to business needs.

Skills & Requirements

Must-have

  • Tier 1 global IT support
  • ITSM tool experience
  • Microsoft O365 support
  • Active Directory user management
  • Desktop and mobile hardware support
  • Rotating shift schedule
  • Hybrid work arrangement

Nice-to-have

  • People-oriented communicator
  • Excellent customer service
  • Independent problem solver
  • Collaborative team environment
  • Proactive incident ownership

Key Requirements

  • Minimum 2 years of experience
  • Bachelor’s degree or equivalent
  • ITIL-based service desk operations knowledge
  • Work authorization for Philippines

Work Rights

Not specified

Tailored Resume

Cover Letter