Senior Director, Patient Access & Satisfaction

The Oncology Institute

Cerritos, United States
$150,000—$170,000 usd py
On-site
Enterprise patient access strategy
Patient call center operations
New patient intake and scheduling
You will have the authority, visibility, and cross-functional partnership to drive system-level improvements, align access operations with clinical and revenue priorities, and leverage data and technology to create seamless, patient-centered journeys

Job Summary

  • You will have the authority, visibility, and cross-functional partnership to drive system-level improvements, align access operations with clinical and revenue priorities, and leverage data and technology to create seamless, patient-centered journeys.
  • This role is accountable for patient satisfaction, access performance, and operational scalability across the organization.
  • Champion automation, AI-enabled contact center tools, and digital intake solutions.

Matching Summary

You will have the authority, visibility, and cross-functional partnership to drive system-level improvements, align access operations with clinical and revenue priorities, and leverage data and technology to create seamless, patient-centered journeys.

Salary

$150,000—$170,000 USD

Skills & Requirements

Must-have

  • enterprise patient access strategy
  • patient call center operations
  • new patient intake and scheduling
  • financial counseling and transparency
  • medical records management
  • patient experience metrics
  • data and technology optimization

Nice-to-have

  • leadership development
  • service excellence initiatives
  • automation and AI tools

Key Requirements

  • 10+ years progressive leadership
  • experience managing large distributed teams
  • strong understanding of healthcare workflows
  • Bachelor's degree required

Work Rights

Not specified

Tailored Resume

Cover Letter