Workday is seeking a Senior Technical Support Engineer for a hybrid role in Japan, focused on resolving complex technical challenges for customers. The candidate should have strong bilingual communication skills in Japanese and English, alongside experience in technical support for SaaS solutions
Job Summary
This role involves diagnosing complex software issues and collaborating with stakeholders to deliver solutions for Fortune 500 customers.
The position requires fluency in both Japanese and English to serve as a key technical partner for major strategic clients in Japan.
Candidates will utilize monitoring tools like Splunk and Grafana while participating in a global 24x7 coverage plan with occasional weekend shifts.
Matching Summary
Match Score: 85
Workday is seeking a Senior Technical Support Engineer for a hybrid role in Japan, focused on resolving complex technical challenges for customers. The candidate should have strong bilingual communication skills in Japanese and English, alongside experience in technical support for SaaS solutions.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
3+ years SaaS technical support experience
Fluent bilingual Japanese and English skills
Experience with Splunk Kibana Grafana tools
Knowledge of Configurable Security and Integrations
Ability to manage SLA-based case queues
Nice-to-have
Strong analytical and problem-solving skills
Confident verbal and written communication
Experience with Workday or Salesforce platforms
Collaborative team player mindset
Willingness to participate in weekend rotation
Key Requirements
3+ years proven technical support experience
Bilingual fluency in Japanese and English required