Customer Service Specialist

Haleon

Not specified
Order to cash (o2c) workflow management
On time in full (otif) delivery
Service as measured by customer (sambc)
Haleon is seeking a Customer Service Specialist for a 12-month fixed-term maternity cover role, responsible for managing day-to-day Order to Cash (O2C) activities while ensuring high service performance and customer satisfaction. The position is open to fresh graduates and individuals with relevant experience, and it emphasizes strong attention to detail, effective communication, and collaboration with internal and external stakeholders

Job Summary

  • The Customer Service Specialist is responsible for delivering reliable, accurate, and customer-focused service execution by managing day-to-day Order to Cash (O2C) activities and supporting customer collaboration objectives.
  • The role works closely with the Customer Service & Collaboration Manager and cross-functional teams to support customer satisfaction, operational efficiency, and customer value creation.
  • Haleon offers a great work environment with opportunities to grow, work equipment, medical and dental subscriptions, life and accident insurance, meal tickets, and short Fridays.

Matching Summary

Match Score: 78

Haleon is seeking a Customer Service Specialist for a 12-month fixed-term maternity cover role, responsible for managing day-to-day Order to Cash (O2C) activities while ensuring high service performance and customer satisfaction. The position is open to fresh graduates and individuals with relevant experience, and it emphasizes strong attention to detail, effective communication, and collaboration with internal and external stakeholders.

Skills & Requirements

Must-have

  • Order to Cash (O2C) workflow management
  • On Time In Full (OTIF) delivery
  • Service As Measured by Customer (SAMBC)
  • Accurate customer data maintenance
  • Customer communication and updates

Nice-to-have

  • Agile, performance-focused culture
  • Human understanding and trusted science
  • Bold ambitions and enormous opportunity
  • Win as One strategy
  • Positive customer experience outcomes

Key Requirements

  • University degree from a relevant field
  • Proven track record in customer service roles
  • High attention to detail
  • Good working knowledge of supply chain software systems
  • Ability to work independently
  • Communicate in Romanian and English

Work Rights

Not specified

Tailored Resume

Cover Letter