The role serves as the primary escalation point for incidents and represents the ServiceNow platform in the Major Incident Process
Job Summary
The role serves as the primary escalation point for incidents and represents the ServiceNow platform in the Major Incident Process.
Candidates must manage instance landscape integrity, license consumption, and technology lifecycle activities including patching and vulnerability response.
This position requires leading a technical support team while ensuring strict adherence to compliance, security, and operational standards.
Matching Summary
The role serves as the primary escalation point for incidents and represents the ServiceNow platform in the Major Incident Process.
Skills & Requirements
Must-have
ServiceNow Certified Administrator
Fundamental understanding of SSO and SAML
Hands-on administration experience
Manage internal and external suppliers
Oversee audit requirements and compliance
Nice-to-have
ServiceNow Developer Certification desired
Knowledge of healthcare field systems
Willing to take risks for innovation
Experience with JavaScript and Angular
Ability to foster diverse workplace
Key Requirements
Bachelor's degree in Computer Science or equivalent
8+ years relevant technical experience
5+ years ServiceNow platform experience in senior role