Royal Service Agent

Fairmont Grand Del Mar

San Diego, CA, United States
Rate: $22.52ph usd; bonus/equity: not specified; b...
On-site
Pms experience required
Microsoft windows computer literacy
Professional presentation standards
The Royal Service department serves as the communication hub of the resort, committed to turning moments into memories through professional and timely service

Job Summary

  • The Royal Service department serves as the communication hub of the resort, committed to turning moments into memories through professional and timely service.
  • Employees are expected to handle guest concerns, monitor Kipsu text messages within three minutes, and maintain strict radio and telephone standards.
  • The role offers competitive benefits including discounted rates at Accor properties worldwide, learning programs, and active career advancement opportunities.

Matching Summary

The Royal Service department serves as the communication hub of the resort, committed to turning moments into memories through professional and timely service.

Salary

Rate: $22.52/hour USD; Bonus/Equity: Not specified; Benefits: Employee benefit card with discounted rates, learning programs, CSR activities

Skills & Requirements

Must-have

  • PMS experience required
  • Microsoft Windows computer literacy
  • Professional presentation standards
  • Emergency procedure knowledge
  • Fast-paced environment adaptability

Nice-to-have

  • Previous leadership experience in guest relations
  • University degree in related discipline
  • Passion for service excellence
  • Strong problem-solving abilities
  • Empathy and responsiveness skills

Key Requirements

  • Must have PMS experience
  • Computer literacy in Microsoft Windows applications
  • Professional presentation and grooming standards compliance

Work Rights

Not specified

Tailored Resume

Cover Letter