Technical Support Engineer - Edi

Rockwell Automation

Prague, Czechia
Not specified; not specified; benefits include vol...
Hybrid (onsite at least mondays, tuesdays, and thursdays)
Minimum 2 years technical support experience
Edi knowledge required
Proficiency in sql queries and xml tools
Rockwell Automation is seeking a Technical Support Engineer for their EDI work group in Prague, focused on providing high-level technical customer support for their PLEX EDI solutions. The ideal candidate should have a technical support background, experience with EDI and ERP systems, and strong analytical skills

Job Summary

  • Rockwell Automation is seeking an EDI Technical Support Representative to join their growing team in Prague, Czechia, focusing on the PLEX Smart Manufacturing Platform.
  • The role involves diagnosing complex EDI issues, utilizing SQL and XML tools, and providing high-level technical guidance to customers while adhering to Service Level commitments.
  • Employees enjoy benefits including volunteer paid time off, donation matching programs, and access to a digital course library for professional development.

Matching Summary

Match Score: 85

Rockwell Automation is seeking a Technical Support Engineer for their EDI work group in Prague, focused on providing high-level technical customer support for their PLEX EDI solutions. The ideal candidate should have a technical support background, experience with EDI and ERP systems, and strong analytical skills.

Salary

Not specified; Not specified; Benefits include volunteer PTO, donation matching, and Calm membership

Skills & Requirements

Must-have

  • Minimum 2 years technical support experience
  • EDI knowledge required
  • Proficiency in SQL queries and XML tools
  • Experience with ERP/MRP systems
  • Ticketing-based workflow management

Nice-to-have

  • Fluency in EU languages desired
  • Bachelor's degree in STEM major
  • Knowledge Management System usage
  • Strong English communication skills
  • Relationship building with internal teams

Key Requirements

  • Minimum 2 years technical support service experience
  • Bachelor's degree in STEM major (alternative to experience)
  • Required proficiency in reading SQL queries and XML translation tools

Work Rights

Not specified

Tailored Resume

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