フロントオフィスの受付係 Front Office Receptionist

Hotel Chadstone Melbourne MGallery

Osaka, Japan
On-site
Heartist approach
Guest check-in and check-out
Handle guest requests and complaints
The Hotel Chadstone Melbourne MGallery is seeking a Front Office Receptionist for its Osaka location. The ideal candidate will have hotel experience, strong communication skills in English and Japanese, and the ability to work in a fast-paced environment while providing excellent guest service

Job Summary

  • The hotel aims to deliver memorable moments for guests by focusing on vitality, sustainability, and craftsmanship, and is committed to promoting diversity and inclusion.
  • Responsibilities include promptly and professionally handling guest check-ins and check-outs, responding to requests, managing guest accounts, and maintaining accurate guest profiles in the Opera system.
  • Benefits include discounted vacation breaks, birthday and anniversary stays, dining discounts, and access to Accor Academie for skill development and career advancement.

Matching Summary

Match Score: 85

The Hotel Chadstone Melbourne MGallery is seeking a Front Office Receptionist for its Osaka location. The ideal candidate will have hotel experience, strong communication skills in English and Japanese, and the ability to work in a fast-paced environment while providing excellent guest service.

Skills & Requirements

Must-have

  • Heartist approach
  • Guest check-in and check-out
  • Handle guest requests and complaints
  • Maintain confidentiality and professionalism
  • Opera system management
  • 24/7 operation flexibility

Nice-to-have

  • Personalize guest experience
  • Upsell hotel services
  • Strong team player
  • Guest-focused approach

Key Requirements

  • Hotel experience required
  • Front Office experience an asset
  • English and Japanese proficiency mandatory
  • Ability to lift up to 20 kg
  • Ability to stand and walk continuously
  • Strong computer system knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter