Not specified (assumed office-based due to location).
Internal quality procedures
Service standards and specification
Quality assurance processes
The Quality Analyst position at Bankstcharles in Chennai involves developing and implementing quality assurance procedures to improve performance and compliance with regulatory standards. The role requires collaboration with various teams and focuses on risk management, reporting, and continuous improvement in quality assurance processes
Job Summary
Determine, negotiate and agree internal quality procedures, service standards and specifications to improve performance and quality directing objectives.
Identify industry trends and developments to implement best practice in quality assurance services and collaborate with teams across the bank to align and integrate quality assurance processes.
Develop and govern internal quality assurance procedures, standards and specifications, acting as a catalyst for change, mitigating risks and maintaining efficient operations.
Matching Summary
Match Score: 75
The Quality Analyst position at Bankstcharles in Chennai involves developing and implementing quality assurance procedures to improve performance and compliance with regulatory standards. The role requires collaboration with various teams and focuses on risk management, reporting, and continuous improvement in quality assurance processes.
Skills & Requirements
Must-have
internal quality procedures
service standards and specification
quality assurance processes
risk based on outcome of QA reviews
AML, Sanctions and Fincrime processes
Trade Operations
Trade Products
Nice-to-have
act as a catalyst for change
feedback and coaching for colleagues
build relationships with stakeholders
continually build an understanding
assess validity and applicability of experiences
Key Requirements
Minimum 3 years of experience in Quality Assurance