Customer Care Representative

CENTRAL MAINE POWER CO

Augusta, ME, US
Base: $25.88phly; bonus/equity: not specified; ben...
Handle customer inquiries
Process applications for service
Respond to customer complaints
Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic)

Job Summary

  • Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic).
  • Responds to customer inquiries and complaints (i.e. bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner.
  • Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines.

Matching Summary

Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic).

Salary

Base: $25.88/Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • handle customer inquiries
  • process applications for service
  • respond to customer complaints
  • resolve customer problems
  • record customer transactions
  • work effectively with all areas

Nice-to-have

  • customer focused manner
  • work well within a team
  • agile and collaborate
  • empower to grow

Key Requirements

  • High School diploma/GED equivalent
  • Associate degree, BA/BS preferred
  • MS Office skills
  • pre-qualified for this position

Work Rights

Not specified

Tailored Resume

Cover Letter