Client Service Representative Supervisor

WoofApps

Client service operations
Front office management
Staff training and development
The Client Service Supervisor is responsible for the day-to-day client service areas of the front office and internally with departmental relations, including interviewing, training, coaching, developing, mentoring, and disciplinary action

Job Summary

  • The Client Service Supervisor is responsible for the day-to-day client service areas of the front office and internally with departmental relations, including interviewing, training, coaching, developing, mentoring, and disciplinary action.
  • This role involves resolving informal client complaints, maintaining and reporting on these issues to the hospital manager, and ensuring the efficient day-to-day running of the front office through enforcement of policies, procedures, and protocols.
  • WoofApps offers competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts, and more.

Matching Summary

The Client Service Supervisor is responsible for the day-to-day client service areas of the front office and internally with departmental relations, including interviewing, training, coaching, developing, mentoring, and disciplinary action.

Skills & Requirements

Must-have

  • Client service operations
  • Front office management
  • Staff training and development
  • Client complaint resolution
  • Financial communication
  • Interdepartmental liaison

Nice-to-have

  • Friendly demeanor towards pets
  • Motivated by challenging environment
  • Positive attitude
  • Detail-oriented
  • Ability to multi-task

Key Requirements

  • 2 years of supervisory experience required
  • 2 years of experience in the veterinary field preferred
  • Ability to lift up to 40 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter