The Dispatch & CX Representative will contribute to building great customer experience moments by providing a world-class service via calls, emails, and SMS messaging channels
Job Summary
The Dispatch & CX Representative will contribute to building great customer experience moments by providing a world-class service via calls, emails, and SMS messaging channels.
The representative will own the resolution to last mile delivery problems, providing support to customers, field operations, and carrier delivery teams, contributing to successful deliveries.
This is a great opportunity for individuals who enjoy working in a collaborative team environment, have strong verbal and written communication skills, can multi-task and prioritize, and can generate genuine connections with customers.
Matching Summary
The Dispatch & CX Representative will contribute to building great customer experience moments by providing a world-class service via calls, emails, and SMS messaging channels.
Skills & Requirements
Must-have
World-class customer service
Last mile delivery problem resolution
Communication via calls, emails, SMS
MS Office proficiency
Work standard shifts and flexibility
Nice-to-have
Collaborative team environment
Genuine customer connections
Solutions-oriented mindset
Diverse and inclusive workplace
Key Requirements
English Level C1 required
High School Diploma or equivalent required
Minimum 2 years customer service experience preferred
Last Mile logistics/transportation industry knowledge preferred