Kyc Customer Journey Expert | Private Individuals & Business Banking @ Ing Bank

ING Bank

Romania
Hybrid
Kyc process development and administration
Customer insights and feedback integration
Functional specification drafting
ING Bank is seeking a KYC Customer Journey Expert in Romania to enhance customer experiences while ensuring compliance with KYC regulations. The role involves collaboration within a multidisciplinary team to optimize processes and implement user-centric solutions

Job Summary

  • As a KYC Customer Journey Expert, you help shape secure, intuitive and compliant customer experiences that reduce friction and build trust.
  • Role responsibilities include the development, implementation, and administration of KYC processes for individual and corporate clients, with the objective of ensuring compliance and a consistent customer experience.
  • Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications.

Matching Summary

Match Score: 85

ING Bank is seeking a KYC Customer Journey Expert in Romania to enhance customer experiences while ensuring compliance with KYC regulations. The role involves collaboration within a multidisciplinary team to optimize processes and implement user-centric solutions.

Skills & Requirements

Must-have

  • KYC process development and administration
  • Customer insights and feedback integration
  • Functional specification drafting
  • Market and regulatory monitoring
  • Agile environment collaboration

Nice-to-have

  • Proactive and curious mindset
  • Ownership and initiative
  • Continuous learning and development
  • Sustainability and CSR projects

Key Requirements

  • 4+ years banking experience
  • 3+ years KYC process/project experience
  • User journey design experience
  • Digital onboarding/servicing flows
  • English and Romanian communication

Work Rights

Not specified

Tailored Resume

Cover Letter