Manage the entire process of handling Product Technical Complaints and Field Alerts from receipt to closure, ensuring compliance with internal procedures and regulatory requirements
Job Summary
Manage the entire process of handling Product Technical Complaints and Field Alerts from receipt to closure, ensuring compliance with internal procedures and regulatory requirements.
Collaborate with internal/external stakeholders viz Cross functional teams, Manufacturing sites, Customer Service, Medical Information, Pharmacovigilance, Sales Associates, Regulatory, Commercial Operations, Legal, and Risk Management departments for complaint management.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Matching Summary
Manage the entire process of handling Product Technical Complaints and Field Alerts from receipt to closure, ensuring compliance with internal procedures and regulatory requirements.
Skills & Requirements
Must-have
Product Technical Complaints handling
Field Alerts management
GxP documentation compliance
Quality Management System (QMS) records
Root cause analysis
CAPA implementation
Nice-to-have
AI application in healthcare
Data standards development
Team-oriented and flexible approach
Proactive improvement identification
Stretch to go beyond current levels
Key Requirements
Bachelor’s or Masters in Life Sciences/Healthcare, Business Administration, Engineering or Information Technology
1 - 3 years of related experience
Knowledgeable in Quality functions of pharmaceutical industry