Vendor Service Manager

JLL

New Albany, OH, US
Base: $73,500 - $106,700 annually; bonus/equity: n...
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Vendor service agreement compliance
Vendor performance management
Quality audits and inspections
** JLL is seeking a Vendor Service Manager to oversee third-party service providers at the Amgen Ohio site, ensuring compliance with service agreements and managing vendor performance. The ideal candidate should possess strong relationship management skills, operational discipline, and a hospitality mindset to enhance workplace experiences in a regulated environment. **

Job Summary

  • The Vendor Service Manager is responsible for overseeing all third-party service providers supporting facilities operations at the Amgen Ohio site and ensuring compliance with service agreements and regulatory requirements.
  • This role provides leadership for Workplace Experience functions including onsite experience activities, event support, and customer-facing service delivery in a fast-paced, regulated environment.
  • JLL offers a supportive culture with comprehensive benefits prioritizing mental, physical, and emotional health, and is committed to diversity, inclusion, and equal opportunity employment.

Matching Summary

Match Score: 75

** JLL is seeking a Vendor Service Manager to oversee third-party service providers at the Amgen Ohio site, ensuring compliance with service agreements and managing vendor performance. The ideal candidate should possess strong relationship management skills, operational discipline, and a hospitality mindset to enhance workplace experiences in a regulated environment. **

Salary

Base: $73,500 - $106,700 annually; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, 401(k) with matching, paid parental leave, paid time off, company holidays

Skills & Requirements

Must-have

  • vendor service agreement compliance
  • vendor performance management
  • quality audits and inspections
  • workplace experience leadership
  • facility operations coordination
  • communication with diverse stakeholders
  • safety and regulatory compliance

Nice-to-have

  • hospitality mindset
  • collaborative environment
  • proactive problem-solving
  • customer-focused service delivery
  • operational optimization initiatives
  • relationship-building skills

Key Requirements

  • experience managing vendors or service contracts
  • excellent verbal and written communication skills
  • proficiency with MS Outlook and Excel
  • ability to work in GMP or GxP-regulated environments
  • experience with CMMS (Maximo preferred)
  • authorization to work in the United States

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter