Service Delivery Manager

Airbus Defence and Space

Newport, Gwent, United Kingdom
Hybrid
Identity and access management
Service level agreements
Continuous improvements
Manage the overall service delivery of the Identity and Access Management Digital Product, ensuring fulfilment of Service Level Agreements in time, quality, and costs

Job Summary

  • Manage the overall service delivery of the Identity and Access Management Digital Product, ensuring fulfilment of Service Level Agreements in time, quality, and costs.
  • Organize cooperation with commissioned IT service providers at operational, tactical, and strategic levels, while contributing to continuous improvements and problem management.
  • The role offers a competitive salary, annual profit share, contributory pension, share options, car leasing scheme, flexible working, and extensive personal development opportunities.

Matching Summary

Manage the overall service delivery of the Identity and Access Management Digital Product, ensuring fulfilment of Service Level Agreements in time, quality, and costs.

Skills & Requirements

Must-have

  • Identity and Access Management
  • Service Level Agreements
  • continuous improvements
  • problem management
  • obsolescence management
  • IT service provider cooperation

Nice-to-have

  • International mindset
  • creative thinker
  • zero-carbon flight commitment
  • sustainability focus

Key Requirements

  • UK Security Clearance
  • Proven experience in operational activities
  • Experience in IT service delivery
  • Proven knowledge in ITIL oriented management

Work Rights

Must have or be able to obtain UK Security Clearance

Tailored Resume

Cover Letter