Service Advisor

Rock Honda of Fontana

Fontana, CA, United States
Base: $16.50; bonus/equity: commission + performan...
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Customer service
Service and repair estimates
Warranty administration
** Rock Honda of Fontana is seeking an experienced Service Advisor, preferably with Honda experience, to facilitate communication between customers and technicians, manage service requests, and handle repair orders. The role emphasizes customer service and automotive knowledge, while offering competitive pay and various employee benefits. **

Job Summary

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 75

** Rock Honda of Fontana is seeking an experienced Service Advisor, preferably with Honda experience, to facilitate communication between customers and technicians, manage service requests, and handle repair orders. The role emphasizes customer service and automotive knowledge, while offering competitive pay and various employee benefits. **

Salary

Base: $16.50; Bonus/Equity: commission and performance incentives; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • customer service
  • service and repair estimates
  • warranty administration

Nice-to-have

  • team player
  • exemplary customer service

Key Requirements

  • Previous Service Advisor experience
  • Prior experience as an automotive technician
  • Basic mechanical understanding of an automobile
  • High School graduate or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter