The Guest Experience Representative delivers exceptional service, ensuring a welcoming and positive experience for all customers at the centre
Job Summary
The Guest Experience Representative delivers exceptional service, ensuring a welcoming and positive experience for all customers at the centre.
Vicinity offers flexible working options, birthday leave, purchased additional leave, $1,000 worth of VCX securities for eligible team members, and generous parental leave.
Vicinity embraces diversity and inclusion, encouraging applications from all sectors of the community and providing support for workplace accessibility and reasonable adjustments.
Matching Summary
The Guest Experience Representative delivers exceptional service, ensuring a welcoming and positive experience for all customers at the centre.
Skills & Requirements
Must-have
Customer service desk management
Communication across multiple channels
Problem-solving and enquiry handling
Collaboration with retailers and operations team
Use of Microsoft Office and technology
Health and safety compliance
Nice-to-have
Proactive and organised work approach
Strong stakeholder relationship building
Positive team culture contribution
Ability to multitask and prioritise
Passion for customer experience
Brand ambassador skills
Key Requirements
Experience in customer-facing roles
Proficient in Microsoft Office
Excellent communication skills
Existing relevant Australian work rights
Criminal History Background/Police Check
Work Rights
Must have existing relevant Australian work rights