This position on the Anaplan Platform & Ecosystem Success team helps scale the business through the evolution and growth of the Customer Success team, ensuring customers maximize Anaplan adoption and are equipped with the best enablement possible
Job Summary
This position on the Anaplan Platform & Ecosystem Success team helps scale the business through the evolution and growth of the Customer Success team, ensuring customers maximize Anaplan adoption and are equipped with the best enablement possible.
As a Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction.
The role requires strong problem-solving skills, technical acumen, and the ability to manage change effectively in fast-paced settings, with a focus on autonomy and accountability.
Matching Summary
This position on the Anaplan Platform & Ecosystem Success team helps scale the business through the evolution and growth of the Customer Success team, ensuring customers maximize Anaplan adoption and are equipped with the best enablement possible.
Skills & Requirements
Must-have
Anaplan model-building experience
Customer success strategy
Platform adoption initiatives
Technical advisor to clients
Data-driven adoption strategies
Nice-to-have
Champion diversity of thought
Behave like leaders
Achieve ambitious goals
Celebrate wins
Continuous improvement culture
Key Requirements
10+ years in customer success, consulting, or professional services
3-5+ years hands-on Anaplan model-building experience
Deep knowledge of CSM/TAM roles in SaaS
Proven ability to create structure in ambiguous environments