GX Bank Berhad is seeking a Customer Service Executive to provide real-time support across various channels for the first digital bank in Malaysia. The ideal candidate should have at least two years of experience in customer service within financial institutions and be adaptable in a fast-paced environment
Job Summary
GX Bank Berhad is the first digital bank in Malaysia approved by BNM to serve unserved individuals and SMEs.
The role involves providing real-time human-assisted customer support via voice, live chat, email, and social media channels.
Employees must be vigilant to spot risks, security, or fraud issues while resolving customer enquiries according to SOPs.
Matching Summary
Match Score: 85
GX Bank Berhad is seeking a Customer Service Executive to provide real-time support across various channels for the first digital bank in Malaysia. The ideal candidate should have at least two years of experience in customer service within financial institutions and be adaptable in a fast-paced environment.
Skills & Requirements
Must-have
2 years contact centre experience
financial institutions background
diploma level education
live chat digital servicing
flexible shifting schedules
Nice-to-have
customer centric mindset
thrives in team environment
open to professional development
high volume fast-paced work
Microsoft and Google Suite proficiency
Key Requirements
At least 2 years' working experience in Contact Centre
Experience in financial institutions, payments, cards, banks, e-wallets