Customer Service Department Manager

Uline

Dallas, Texas, United States
Base: $85,000 to $100,000 py; bonus/equity: multip...
Bachelor's degree required
3+ years customer service management experience
Ability to coach and develop teams
The role involves training Team Leads to build a high-performing, positive team environment that provides top-notch customer service

Job Summary

  • The role involves training Team Leads to build a high-performing, positive team environment that provides top-notch customer service.
  • Responsibilities include managing daily activities of various Customer Service departments, evaluating procedures, and resolving escalated customer issues promptly.
  • Uline offers complete health insurance coverage, a 401(k) with 6% employer match starting day one, and multiple bonus programs.

Matching Summary

The role involves training Team Leads to build a high-performing, positive team environment that provides top-notch customer service.

Salary

Base: $85,000 to $100,000 per year; Bonus/Equity: Multiple bonus programs available; Benefits: Complete health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance

Skills & Requirements

Must-have

  • Bachelor's degree required
  • 3+ years customer service management experience
  • Ability to coach and develop teams

Nice-to-have

  • Fast friendly customer-focused approach
  • Positive team environment building
  • Efficiency improvement suggestions

Key Requirements

  • Bachelor's degree
  • 3+ years of customer service management experience
  • Demonstrated ability to effectively coach and develop a high-performing team

Work Rights

Not specified

Tailored Resume

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