Customer Service Representative

It's a Dog's Life

Johns Creek, GA, United States
Base: $15.00ph doe; bonus/equity: tips; benefits: ...
On-site
Handling phones and customers
Welcoming pet parents and vips
Managing check-ins and check-outs
It's a Dog's Life is seeking a Customer Service Representative to provide exceptional service to pet families in a vibrant and engaging environment. The ideal candidate should possess strong communication skills and a passion for both pets and customer service

Job Summary

  • We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP.
  • Responsibilities include welcoming pet parents, answering phones, managing check-ins/check-outs, handling payments, and responding to complaints.
  • Perks include part-time health, mental health, and telehealth benefits, with pay starting at $15.00/hour DOE + tips.

Matching Summary

Match Score: 85

It's a Dog's Life is seeking a Customer Service Representative to provide exceptional service to pet families in a vibrant and engaging environment. The ideal candidate should possess strong communication skills and a passion for both pets and customer service.

Salary

Base: $15.00/hour DOE; Bonus/Equity: tips; Benefits: Part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • handling phones and customers
  • welcoming pet parents and VIPs
  • managing check-ins and check-outs
  • responding to complaints with patience
  • keeping the lobby clean and welcoming

Nice-to-have

  • fluent in human and hound
  • concierge and chaos coordinator
  • making every client feel like a VIP

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter