It Support Specialist

Natural Resource Partners

Cleveland, Ohio, United States
Base: $55,000-$75,000pyear; bonus/equity: commissi...
Fully remote
3+ years it support experience
Expert microsoft windows 10/11 skills
Azure intune autopilot proficiency
The company is recognized as a Top Workplace with a culture focused on long-term career growth and connections

Job Summary

  • The company is recognized as a Top Workplace with a culture focused on long-term career growth and connections.
  • The role serves as the frontline resource for resolving technology issues while managing hardware, software, and access permissions.
  • Employees receive a competitive benefit package including commission opportunities, paid time off, and a 401(k) match.

Matching Summary

The company is recognized as a Top Workplace with a culture focused on long-term career growth and connections.

Salary

Base: $55,000-$75,000/year; Bonus/Equity: Commission and bonus opportunities available; Benefits: Medical/Dental/Vision/Life Insurance, 401(k) Match, Paid vacation and holidays

Skills & Requirements

Must-have

  • 3+ years IT support experience
  • Expert Microsoft Windows 10/11 skills
  • Azure Intune Autopilot proficiency
  • Microsoft Office Suite expertise
  • Ticket tracking tool usage
  • Hardware and software troubleshooting

Nice-to-have

  • Basic understanding of AI technologies
  • Experience with Microsoft Copilot
  • LLM usage in enterprise environment
  • Strong customer service orientation
  • Knowledge of ITIL v4 Foundation
  • CompTIA A+ or Network+ certification

Key Requirements

  • Bachelor's degree in IT or equivalent experience
  • Minimum three years of IT support experience
  • On-site availability in downtown Cleveland

Work Rights

Not specified

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