Analista De Servicio Al Cliente - Spl Customer Service Rep

UPS

Siberia, CO, United States
Customer service case management
Complaint and nonconformity handling
Sap system operations
Explore your next opportunity at a Fortune Global 500 organization with a rewarding culture and talented teams that help you improve every day

Job Summary

  • Explore your next opportunity at a Fortune Global 500 organization with a rewarding culture and talented teams that help you improve every day.
  • Process all technical service requests and provide support until case closure, managing complaints and nonconformities through systems like Boclaim and SAP.
  • Manage personnel reporting, billing processes, and maintain updated operational tracking tools to ensure accurate logistics and customer service operations.

Matching Summary

Explore your next opportunity at a Fortune Global 500 organization with a rewarding culture and talented teams that help you improve every day.

Skills & Requirements

Must-have

  • Customer service case management
  • Complaint and nonconformity handling
  • SAP system operations
  • Documentation consolidation and control
  • Billing and invoicing for transport services
  • Personnel absence and overtime reporting

Nice-to-have

  • Team collaboration and support
  • Operational process monitoring
  • Use of SIAR system for order validation
  • Follow-up on corrective actions (CAPA)

Key Requirements

  • Experience with SAP system
  • Experience with SIAR system
  • Ability to manage customer complaints
  • Experience in billing and invoicing
  • Permanent employment status

Work Rights

Not specified

Tailored Resume

Cover Letter