It Support Analyst

Indiana Wesleyan University

Marion, IN, US
On-site
Troubleshoot computer hardware and mobile devices
Experience with windows and macos environments
Thorough knowledge of microsoft office productivity software
The IT Support Analyst serves as the primary escalation point for incidents escalated from student-staffed IT Support Representatives

Job Summary

  • The IT Support Analyst serves as the primary escalation point for incidents escalated from student-staffed IT Support Representatives.
  • This role requires providing advanced technical support through multiple modalities including face-to-face, phone, voicemail, and email.
  • Candidates must possess a strong Christian commitment and adhere to the Indiana Wesleyan University Community Lifestyle Statement.

Matching Summary

The IT Support Analyst serves as the primary escalation point for incidents escalated from student-staffed IT Support Representatives.

Skills & Requirements

Must-have

  • Troubleshoot computer hardware and mobile devices
  • Experience with Windows and MacOS environments
  • Thorough knowledge of Microsoft Office productivity software
  • Familiarity with Office365 cloud services
  • Ability to document work in IT Service Management software

Nice-to-have

  • Strong Christian commitment and adherence to lifestyle standards
  • Experience supervising student workers
  • Conflict resolution and diplomacy skills
  • Ability to self-learn new technical skills
  • Participation in developing standard operating procedures

Key Requirements

  • Associate's Degree with two years experience or Bachelor's Degree
  • High School diploma with four years of related experience
  • Must adhere to IWU Community Lifestyle Statement

Work Rights

Not specified

Tailored Resume

Cover Letter