Senior Customer Service Representative

Banklife

**
Excellent telephone manner
Good interpersonal skills
Excellent service attitude
** Banklife is seeking a Senior Customer Service Representative to join their Customer Engagement Team in a hybrid work environment. The ideal candidate should have a strong customer service orientation, preferably with experience in the financial services sector, and will be responsible for addressing customer inquiries and ensuring service quality. **

Job Summary

  • The customer is the focus of everything we do, and millions of end users rely on our products daily.
  • We are looking for someone with 2+ years of customer service experience preferred but not a must.
  • We offer a competitive salary and benefits packages, a growth trajectory, and professional development opportunities.

Matching Summary

Match Score: 75

** Banklife is seeking a Senior Customer Service Representative to join their Customer Engagement Team in a hybrid work environment. The ideal candidate should have a strong customer service orientation, preferably with experience in the financial services sector, and will be responsible for addressing customer inquiries and ensuring service quality. **

Skills & Requirements

Must-have

  • Excellent telephone manner
  • Good interpersonal skills
  • Excellent service attitude
  • Adherence to quality standards
  • PC literate in Word/Excel/Powerpoint
  • Good communication skills in English and Chinese

Nice-to-have

  • Obsess about customers
  • Think big and curious
  • Thrive in teams
  • Take ownership and build solutions
  • Work with integrity and speak up
  • Share your humanity

Key Requirements

  • 2+ years customer service experience
  • HKDSE/HKCEE/ diploma qualification
  • IIQE 1,3,5 preferred
  • Call centre/service centre experience preferred
  • Individual Financial Products or MPF, group life and medical insurance, financial and wealth management products experience

Work Rights

Not specified

Tailored Resume

Cover Letter