The Field Quality Analyst plays a critical support role for the Product Quality Engineering and Customer Care teams by ensuring fast, accurate, and coordinated response to urgent field and product quality issues
Job Summary
The Field Quality Analyst plays a critical support role for the Product Quality Engineering and Customer Care teams by ensuring fast, accurate, and coordinated response to urgent field and product quality issues.
This role operates at the intersection of Product Quality, Customer Care, and Warehouse Operations within a fast-moving and evolving bicycle industry.
Trek offers amazing benefits for all employees, including competitive health care, a 401(k) with match, tuition reimbursement, and employee discounts.
Matching Summary
The Field Quality Analyst plays a critical support role for the Product Quality Engineering and Customer Care teams by ensuring fast, accurate, and coordinated response to urgent field and product quality issues.
Skills & Requirements
Must-have
Extensive bicycle industry experience
Troubleshoot field product issues
Coordinate cross-functional workstreams
Analyze field issue trends
Lead warehouse product audits
Nice-to-have
Service-oriented mindset
Root-cause thinking
Continuous improvement mindset
Pragmatic, executable solutions
Key Requirements
Extensive bicycle industry experience
Strong, current bicycle and product knowledge
Proven ability to troubleshoot field-reported product issues