Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in b2b enterprise software support
5+ years managing complex saas solutions
Fluent in french (canadian preferred)
This role serves as the primary point of contact for strategic customers, acting as their advocate within internal teams to ensure business alignment

Job Summary

  • This role serves as the primary point of contact for strategic customers, acting as their advocate within internal teams to ensure business alignment.
  • The ideal candidate will leverage deep technical acumen to proactively identify reliability issues and drive escalations for large enterprise accounts.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including bonus and stock grants.

Matching Summary

This role serves as the primary point of contact for strategic customers, acting as their advocate within internal teams to ensure business alignment.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 7+ years in B2B enterprise software support
  • 5+ years managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's in Technical Degree
  • Experience with Workday HCM, Payroll, Financials

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Proactive risk avoidance and business judgment
  • Experience in HR, Payroll, or Finance domains
  • Ability to navigate high-stress situations
  • Passion for customer relations and self-drive

Key Requirements

  • 7+ years product support or consulting experience
  • 5+ years implementing complex SaaS solutions
  • Fluent French language proficiency
  • BS/MS in Computer Science or equivalent experience

Work Rights

Not specified

Tailored Resume

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