Cx Consultant, Strategy

Concentrix

Bangalore, India
4-8 years consulting or customer analytics experience
Voice of customer methodologies and cx metrics
Strong analytical skills with large datasets
The role involves analyzing customer journeys and developing actionable insights from Voice of Customer data to drive business value

Job Summary

  • The role involves analyzing customer journeys and developing actionable insights from Voice of Customer data to drive business value.
  • Candidates will lead teams through the analysis of large client datasets and qualitative discovery methods like interviews and process mapping.
  • The position requires creating recommendations with calculated ROI expectations and presenting findings to senior stakeholders.

Matching Summary

The role involves analyzing customer journeys and developing actionable insights from Voice of Customer data to drive business value.

Skills & Requirements

Must-have

  • 4-8 years consulting or customer analytics experience
  • Voice of Customer methodologies and CX metrics
  • Strong analytical skills with large datasets
  • Customer journey mapping and strategic assessments
  • Proficiency in Microsoft Excel and PowerPoint

Nice-to-have

  • Experience with Smaply, Miro, or Lucidchart tools
  • Background in contact centers and self-service channels
  • Ability to present thought leadership to senior stakeholders
  • Team-oriented mindset with coaching capabilities

Key Requirements

  • Bachelor's degree required
  • 4-8 years of relevant consulting or analytics experience
  • Location: India Bangalore

Work Rights

Not specified

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