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Pullman Auckland is seeking a Front Office Team Leader to enhance the Front Office culture and operations at their largest property in New Zealand. The ideal candidate should have prior Front Office experience, a passion for customer service, and the ability to lead and train a team in a supportive and dynamic hospitality environment.
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Job Summary
Join a caring environment and a team where you can be all you are, in a supportive place to grow and pursue career opportunities.
Coach the team to ensure every member is confident in providing valuable insider information about tourist attractions and restaurants to hotel guests.
Accor offers exciting employee benefits including 'Learn your Way' via Accor Academy, Heartist Benefits, and parental leave.
Matching Summary
Match Score: 75
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Pullman Auckland is seeking a Front Office Team Leader to enhance the Front Office culture and operations at their largest property in New Zealand. The ideal candidate should have prior Front Office experience, a passion for customer service, and the ability to lead and train a team in a supportive and dynamic hospitality environment.
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Skills & Requirements
Must-have
Front Office Operations
Coaching and Training
Customer Focused Service
Guest Relations
Team Motivation
Nice-to-have
Visionary Change Agent
Progressive, Inclusive, Optimistic
Meaningful Connections
Positive Impact
Key Requirements
Previous Front Office experience essential
Proven track record of managing and motivating a team
Exposure in a 4 or 5 star hotel environment
Ability to remain calm and diplomatic under pressure
Skilled negotiator
Immaculate personal presentation
High level of communication (verbal & written)
Valid New Zealand's Driver's Licence
Ability to work a rotational roster including weekends