Automation Support Professional (wichita, Ks Or Kansas City, Mo)
Abbott
Wichita, KS, United States
Base: $31.75 – $63.55ph; bonus/equity: not specifi...
**
5 or more years field service engineer experience
Bachelor's degree or equivalent relevant experience
Proactive product support for assigned accounts
**
Abbott is seeking an Automation Support Professional to provide technical support and enhance customer experience for their automation accounts, primarily in Wichita, KS, and Kansas City, MO. The role involves proactive product support, troubleshooting, and training customers, requiring a strong technical background and experience in field service engineering.
**
Job Summary
The Automation Support Professional serves as the primary contact for both technical support and customer experience across assigned accounts.
Employees qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
The role involves providing Level I and Level II phone and on-site support to resolve hardware, software, and reagent issues for diagnostic solutions.
Matching Summary
Match Score: 75
**
Abbott is seeking an Automation Support Professional to provide technical support and enhance customer experience for their automation accounts, primarily in Wichita, KS, and Kansas City, MO. The role involves proactive product support, troubleshooting, and training customers, requiring a strong technical background and experience in field service engineering.
**
Salary
Base: $31.75 – $63.55/hour; Bonus/Equity: Not specified; Benefits: Free medical coverage, retirement savings plan, tuition reimbursement
Skills & Requirements
Must-have
5 or more years Field Service Engineer experience
Bachelor's degree or equivalent relevant experience
Proactive product support for assigned accounts
Nice-to-have
Strong customer loyalty and retention focus
Ability to develop account-specific lab strategy
Experience with competitive landscape analysis
Key Requirements
Bachelor's degree or equivalent relevant experience
5 or more years of experience as a Field Service Engineer
Must currently live in Wichita, KS or Kansas City, MO area