Call Center Operator

JLL

Richmond, VA, US
Base: 32,000.00 – 40,000.00 usd py; bonus/equity: ...
Fully remote
Handle multiple incoming calls
Manage high call volumes
Process work orders through corrigo
JLL is seeking a Call Center Operator for a fully remote position, primarily responsible for managing incoming calls related to facilities and engineering work orders while providing excellent customer service. The ideal candidate should have prior call center experience, familiarity with work order management systems, and strong communication skills

Job Summary

  • This position serves as the primary point of contact for incoming calls from client facilities, facilitating all facilities and engineering department work orders.
  • You'll provide excellent customer service while ensuring customers receive timely feedback on work order resolutions.
  • JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

Match Score: 85

JLL is seeking a Call Center Operator for a fully remote position, primarily responsible for managing incoming calls related to facilities and engineering work orders while providing excellent customer service. The ideal candidate should have prior call center experience, familiarity with work order management systems, and strong communication skills.

Salary

Base: 32,000.00 – 40,000.00 USD per year; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • Handle multiple incoming calls
  • Manage high call volumes
  • Process work orders through Corrigo
  • Adhere to Call Center policies
  • Maintain confidentiality standards

Nice-to-have

  • Suggest process improvements
  • Enhance efficiency
  • Supportive culture
  • Personalized benefits

Key Requirements

  • High School Diploma or GED
  • 1+ years of applicable working experience
  • Ability to operate Windows OS desktop computer
  • Proficiency with Corrigo work order management system
  • Experience with Genesys Cloud or similar software
  • Excellent customer service skills
  • Authorized to work in the United States without sponsorship

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter