The GAP Claims Adjuster examines and adjusts Guaranteed Auto Protection (GAP) Claims to include coordinating all claims related activities and processing payments of claims to lenders in a call center environment
Job Summary
The GAP Claims Adjuster examines and adjusts Guaranteed Auto Protection (GAP) Claims to include coordinating all claims related activities and processing payments of claims to lenders in a call center environment.
Gathers and assembles pertinent claim information by contacting lenders, auto dealers, borrowers and /or agents and ensuring the completeness and accuracy of documentation for processing.
Calculates claim proceeds in accordance with the GAP Contract coverage by analyzing and reviewing borrower’s loan history, MSRP/NADA valuations and primary carrier’s coverage documentation.
Matching Summary
The GAP Claims Adjuster examines and adjusts Guaranteed Auto Protection (GAP) Claims to include coordinating all claims related activities and processing payments of claims to lenders in a call center environment.
Skills & Requirements
Must-have
Gather claim information from multiple sources
Calculate claim proceeds accurately
Provide excellent customer service
Field calls from customers and lienholders
Request additional documentation as needed
Nice-to-have
Proven leadership capabilities
Interpersonal sensitivity
Understand and follow protocol
Clear understanding of company mission
Key Requirements
Available to work a shift between 7am-7pm Monday-Friday
Planning, organization and prioritization skills
Analytical problem solving skills
Management control skills
Ability to work independently and as part of a team