The AV Technician supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client, resolving issues related to in-room technology
Job Summary
The AV Technician supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client, resolving issues related to in-room technology.
Key responsibilities include daily monitoring and resolution of automated VC conference room alerts, escalation point for AV/VC needs, and providing Level-2 support for events.
Essential criteria include knowledge of AV/VC hardware and signal flow, strong customer service skills, and the ability to handle physical tasks.
Matching Summary
The AV Technician supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client, resolving issues related to in-room technology.
Skills & Requirements
Must-have
Tier 2 video conferencing support
AV/VC equipment failure resolution
Root cause analysis for AV/VC issues
On-site AV technician
Event support for AV/VC
Break fix tasks within SLA
Nice-to-have
Self-motivated and accountable
Creative and methodical thinking
Strong interpersonal skills
Willingness to learn client culture
White glove support for C-suite
Key Requirements
Knowledge of Cisco, Crestron, Extron, Shure, Clearone hardware
Ability to handle physical tasks
Experience with signal flow and AV/VC best practices