7+ years professional services management experience
Saas or enterprise software background
Proven track record in complex customer engagements
The Senior Manager is responsible for overseeing all Professional Services delivery across a portfolio of Adobe accounts while ensuring the highest levels of customer satisfaction
Job Summary
The Senior Manager is responsible for overseeing all Professional Services delivery across a portfolio of Adobe accounts while ensuring the highest levels of customer satisfaction.
This role requires acting as the first executive contact for customers, accountable for delivery excellence and serving as an escalation point for client challenges.
Adobe fosters a workplace where innovation, inclusion, and impact thrive, empowering employees to lead, grow, and contribute to the mission of changing the world through digital experiences.
Matching Summary
The Senior Manager is responsible for overseeing all Professional Services delivery across a portfolio of Adobe accounts while ensuring the highest levels of customer satisfaction.
Salary
Base: $175,300 - $336,750 annually; Regional variations apply (e.g., CA/NY: $232,500 - $336,750); Short-term incentives via Annual Incentive Plan (AIP) and potential equity awards
Skills & Requirements
Must-have
7+ years professional services management experience
SaaS or enterprise software background
Proven track record in complex customer engagements
Strong stakeholder management and negotiation skills
Operational rigor in revenue and margin execution
Nice-to-have
MBA preferred
Digital marketing experience
Passion for innovation and inclusion
Experience with AI-driven tools
Ability to act as a change agent
Key Requirements
Bachelor's degree required, MBA preferred
7+ years of hands-on management experience in professional services