Customer Support Specialist - Ki-software (m/w/d)

MEDIFOX DAN by Resmed

Sankt Augustin, Germany
Fully remote
Customer support for ai modules
Technical understanding of digital products
Experience in customer contact
You will be part of an engaged support team that integrates our AI-based modules into products like Medifox, ResMed, Bright Tree, and MatrixCare

Job Summary

  • You will be part of an engaged support team that integrates our AI-based modules into products like Medifox, ResMed, Bright Tree, and MatrixCare.
  • We offer flexibility with a digital application process and the possibility of remote work, supporting you with benefits like Hansefit, EGYM Wellpass, or JobRad.
  • We are looking for someone who loves technology, likes to think along, and wants to not only help customers but also inspire them.

Matching Summary

You will be part of an engaged support team that integrates our AI-based modules into products like Medifox, ResMed, Bright Tree, and MatrixCare.

Skills & Requirements

Must-have

  • Customer support for AI modules
  • Technical understanding of digital products
  • Experience in customer contact
  • Solution-oriented problem solving
  • Documentation of customer wishes

Nice-to-have

  • Enthusiasm for technology and new trends
  • Creative thinking and identifying improvements
  • Team player in a matrix organization
  • Interest in product ownership

Key Requirements

  • Experience in customer support
  • Technical understanding and curiosity for AI

Work Rights

Not specified

Tailored Resume

Cover Letter