Call Center Rep Ii

University of Rochester

Batavia, New York, United States of America
Hourly: $19.08 - $25.77; base: determined by marke...
High school diploma or equivalent
1 year customer service experience
Handle inbound inquiries via phone and email
The role involves answering a large volume of inbound inquiries by phone, email, and other electronic interfaces to support patients and physicians

Job Summary

  • The role involves answering a large volume of inbound inquiries by phone, email, and other electronic interfaces to support patients and physicians.
  • Employees must collect, assess, and update sensitive and confidential information while adhering to strict workflow protocols and Standard Operating Procedures.
  • The position requires the ability to independently determine urgency and escalate issues to administrators, on-call physicians, or security when necessary.

Matching Summary

The role involves answering a large volume of inbound inquiries by phone, email, and other electronic interfaces to support patients and physicians.

Salary

Hourly: $19.08 - $25.77; Base: Determined by market data, education, and experience; Benefits: Not specified

Skills & Requirements

Must-have

  • High School diploma or equivalent
  • 1 year customer service experience
  • Handle inbound inquiries via phone and email

Nice-to-have

  • Knowledge of Electronic Medical Record systems
  • Ability to make independent decisions in emergent situations
  • Understanding of HIPAA compliance and privacy protocols

Key Requirements

  • High School diploma or equivalent
  • 1 year of customer service experience

Work Rights

Not specified

Tailored Resume

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