Thermo Fisher Scientific is seeking a Team Leader for their Customer Service Department in Costa Rica, focusing on guiding a customer-focused team to enhance service delivery and business performance. The ideal candidate will have a solid background in customer care leadership and proficiency in relevant systems, such as Oracle or SAP
Job Summary
This role offers significant career growth within a dynamic, customer-focused environment at Thermo Fisher Scientific.
The successful candidate will ensure daily team success while communicating cross-functionally with departments like Finance, Logistics, and Sales.
Key responsibilities include stabilizing order teams through effective coaching, reducing attrition rates, and driving order entry automation projects.
Matching Summary
Match Score: 85
Thermo Fisher Scientific is seeking a Team Leader for their Customer Service Department in Costa Rica, focusing on guiding a customer-focused team to enhance service delivery and business performance. The ideal candidate will have a solid background in customer care leadership and proficiency in relevant systems, such as Oracle or SAP.
Skills & Requirements
Must-have
Demonstrated background as a team leader
Experience with Oracle or SAP systems
Order management experience required
Strong analytical and presentation skills
People management and development skills
Nice-to-have
Self-starter eager to guide a team
Ability to handle confidential information
Collaborative team player mindset
Initiative in process improvement
Dedication to diverse workforce hiring
Key Requirements
Bachelor's degree from four-year college or equivalent work experience
Proven track record in customer care or shared services settings