The Technical Leader supporting Redwood products provides day-to-day leadership and technical guidance to a team of Level 2 and Level 3 Support Engineers
Job Summary
The Technical Leader supporting Redwood products provides day-to-day leadership and technical guidance to a team of Level 2 and Level 3 Support Engineers.
This role balances hands-on technical involvement, operational oversight, and people leadership, ensuring consistent SLA performance and high-quality handling of complex customer issues.
Redwood empowers our customers with lights-out automation for their mission-critical business processes.
Matching Summary
The Technical Leader supporting Redwood products provides day-to-day leadership and technical guidance to a team of Level 2 and Level 3 Support Engineers.
Skills & Requirements
Must-have
Technical leadership and guidance
Complex customer issue resolution
SLA performance monitoring
Root cause analysis (RCA)
Troubleshooting OS, databases, networking, APIs
Nice-to-have
People leadership and coaching
Cross-functional collaboration
Continuous improvement initiatives
Customer success focus
Key Requirements
5+ years of experience in technical or application support