Laboratory Customer Support Liaison

IDEXX Laboratories Inc

Memphis, TN, United States
Customer service and interpersonal skills
Team-oriented environment
Excellent verbal and written communication
You will serve as a central point of contact for customer outreach, providing accurate information and resolving issues promptly to ensure customer satisfaction

Job Summary

  • You will serve as a central point of contact for customer outreach, providing accurate information and resolving issues promptly to ensure customer satisfaction.
  • You will collaborate with team members and subject matter experts to research and resolve complex issues.
  • IDEXX enriches the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.

Matching Summary

You will serve as a central point of contact for customer outreach, providing accurate information and resolving issues promptly to ensure customer satisfaction.

Skills & Requirements

Must-have

  • Customer service and interpersonal skills
  • Team-oriented environment
  • Excellent verbal and written communication
  • Analytical and problem-solving skills
  • Proficiency in Microsoft Office
  • Attention to detail and data accuracy

Nice-to-have

  • Continuous learning and improvement
  • Handling challenging conversations
  • Empathy and professionalism
  • Technical aptitude for new tools
  • Collaborative knowledge sharing

Key Requirements

  • High School diploma or equivalent required
  • Associate or Bachelor’s degree preferred
  • Occasional lifting of items up to 50 pounds
  • Flexibility to work extended hours when needed
  • Occasional travel possible

Work Rights

Not specified

Tailored Resume

Cover Letter