Customer Service Representative

CIBC

Kelowna, British Columbia, Canada
Competitive salary; incentive pyy available; banki...
Full-time onsite
Client issue resolution
Financial products knowledge
Digital literacy
CIBC is seeking a dedicated Customer Service Representative to join its Personal and Business Banking Team in Kelowna, British Columbia. The role involves engaging with clients to assist them with their banking needs, providing problem-solving support, and leveraging technology to enhance the client experience

Job Summary

  • You will serve as the first line of support helping clients with their day-to-day banking needs in a fast-paced environment.
  • The role requires flexibility to work evenings, weekends, and potentially at multiple banking centres within a reasonable travel distance.
  • CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, and a paid Purpose Day for growth.

Matching Summary

Match Score: 85

CIBC is seeking a dedicated Customer Service Representative to join its Personal and Business Banking Team in Kelowna, British Columbia. The role involves engaging with clients to assist them with their banking needs, providing problem-solving support, and leveraging technology to enhance the client experience.

Salary

Competitive salary; Incentive pay available; Banking benefits and pension plan included

Skills & Requirements

Must-have

  • Client issue resolution
  • Financial products knowledge
  • Digital literacy
  • Transaction services
  • Standards compliance

Nice-to-have

  • Empathy and interpersonal communication
  • Goal oriented mindset
  • Passion for people and relationships
  • Strong sense of curiosity
  • Commitment to diversity and inclusion

Key Requirements

  • Legally eligible to work in Canada
  • Valid work or study permit if applicable
  • Ability to complete attribute-based assessment

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter