Contact Center Support Specialist

ABB Inc

Petaling Jaya, Malaysia
Hybrid
Customer support experience
Service coordination experience
Order and payment inquiries
Serve as the first point of contact for ABB customers, managing support requests including technical assistance, order and payment inquiries

Job Summary

  • Serve as the first point of contact for ABB customers, managing support requests including technical assistance, order and payment inquiries.
  • Apply expertise to enhance customer experience, improve first-contact resolution and contact-to-cash efficiency, and support business opportunity development.
  • Support outbound business activities, including marketing campaigns and customer interaction services across time zones or through face-to-face engagements.

Matching Summary

Serve as the first point of contact for ABB customers, managing support requests including technical assistance, order and payment inquiries.

Skills & Requirements

Must-have

  • Customer support experience
  • Service coordination experience
  • Order and payment inquiries
  • Technical assistance
  • Customer feedback loops
  • Data entry and reporting

Nice-to-have

  • Enhance customer experience
  • Improve first-contact resolution
  • Identify new business opportunities
  • Follow-the-sun model support

Key Requirements

  • 1 to 3 years of experience
  • Full-time degree in a relevant discipline
  • Demonstrated Performance Management experience
  • Demonstrated Customer Experience Success experience
  • Demonstrated Business Excellence experience
  • Mandarin proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter