Global It Support Supervisor

Fastly

San Francisco, CA, United States
Base: $105,740.00 - $126,888.00; bonus/equity: eli...
On-site
5-8+ years global it support experience
6+ years direct people management experience
Experience leading distributed global teams
The Global IT Support Supervisor is the driving force behind a world-class technical support team dedicated to empowering a geographically distributed workforce

Job Summary

  • The Global IT Support Supervisor is the driving force behind a world-class technical support team dedicated to empowering a geographically distributed workforce.
  • This role requires monitoring ticket queues, ensuring SLA compliance, and conducting regular performance reviews to foster continuous growth for every team member.
  • Fastly offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and up to 12 paid local holidays plus wellness days.

Matching Summary

The Global IT Support Supervisor is the driving force behind a world-class technical support team dedicated to empowering a geographically distributed workforce.

Salary

Base: $105,740.00 - $126,888.00; Bonus/Equity: Eligible for equity and discretionary bonus programs; Benefits: Medical, dental, vision, 401(k) match, flexible vacation, 12 paid holidays

Skills & Requirements

Must-have

  • 5-8+ years global IT support experience
  • 6+ years direct people management experience
  • Experience leading distributed global teams
  • Proficiency in Mac Windows Linux platforms
  • Knowledge of Google Workspace Microsoft 365 Okta

Nice-to-have

  • Systems engineering and automation experience
  • AV Conference Rooms Zoom Rooms support
  • Strong coaching and mentorship skills
  • Ability to manage high-pressure escalations

Key Requirements

  • 5-8+ years on-hands IT support experience
  • 6+ years direct people management experience
  • Demonstrated experience leading distributed teams

Work Rights

Not specified

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