Supervisor Customer Relation Officer - Wfo Surabaya Jagoanhosting 09 Apr 2026 Surabaya Jawa Timur Indonesia

PT ORICO TEKNOLOGI CERDAS

Surabaya, Jawa Timur, Indonesia
On-site
Lead cro team
Improve conversion rates
Achieve targets
Lead a team of Customer Relation Officers to increase the conversion of prospective customers into active customers for brand registration services

Job Summary

  • Lead a team of Customer Relation Officers to increase the conversion of prospective customers into active customers for brand registration services.
  • Monitor team performance regularly and provide direction, evaluation, and coaching for performance improvement.
  • Analyze team performance data (conversion rate, closing rate, communication quality) to identify areas for improvement.

Matching Summary

Lead a team of Customer Relation Officers to increase the conversion of prospective customers into active customers for brand registration services.

Skills & Requirements

Must-have

  • Lead CRO team
  • Improve conversion rates
  • Achieve targets
  • Maintain service quality
  • Analyze performance data
  • Handle complex complaints

Nice-to-have

  • Professional communication skills
  • Negotiation abilities
  • Performance-based incentives
  • Team development

Key Requirements

  • 2-3 years leadership experience
  • Proven target achievement
  • Team guidance and development
  • Data analysis for improvement
  • Professional complaint handling
  • WFO in Surabaya

Work Rights

Not specified

Tailored Resume

Cover Letter