Customer Care Expert - Specialized Accounts 2026

Concentrix

Quezon City, Philippines
Not specified (assumed to be hybrid or onsite based on the context)
One year related working experience
Verbal and written english communication
Consultative conversation skills
Concentrix is seeking a Customer Care Expert for Specialized Accounts in Quezon City, Philippines. The role focuses on supporting production associates through strategic growth initiatives and engaging with clients, requiring strong customer service skills and technical knowledge

Job Summary

  • The role involves managing strategic growth opportunities for clients and business owners while implementing aligned business processes.
  • Incumbents will serve as a knowledge source for existing processes and contribute to developing new business strategies without direct customer interface.
  • The position offers endless learning opportunities, sustainable career development, and an employee-centric environment within a global organization.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Care Expert for Specialized Accounts in Quezon City, Philippines. The role focuses on supporting production associates through strategic growth initiatives and engaging with clients, requiring strong customer service skills and technical knowledge.

Skills & Requirements

Must-have

  • One year related working experience
  • Verbal and written English communication
  • Consultative conversation skills
  • Basic IT technical knowledge
  • Microsoft Office proficiency
  • Amenable to shifting schedules

Nice-to-have

  • Industry standard certifications preferred
  • Experience in BPO setup or similar
  • Technical support background
  • Sales and business-to-business functions
  • Employee-centric environment culture

Key Requirements

  • At least one year of related working experience
  • Intermediate to advanced Microsoft Office proficiency
  • Amenable to work on shifting schedules

Work Rights

Not specified

Tailored Resume

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