Cloud Contact Center Sr Manager - Mexico

Halfspace ApS

Mexico
12+ years cloud contact center experience
Genesys amazon connect google ccai expertise
Ai chatbot and virtual assistant design
The role involves providing transformation services to help clients optimize marketing, commerce, and customer service strategies

Job Summary

  • The role involves providing transformation services to help clients optimize marketing, commerce, and customer service strategies.
  • Candidates must have over 12 years of experience designing and architecting cloud contact center platforms like Genesys or Amazon Connect.
  • The position requires creating a comprehensive digital roadmap to integrate AI chatbots and virtual assistants with existing cloud systems.

Matching Summary

The role involves providing transformation services to help clients optimize marketing, commerce, and customer service strategies.

Skills & Requirements

Must-have

  • 12+ years Cloud Contact Center experience
  • Genesys Amazon Connect Google CCAI expertise
  • AI chatbot and virtual assistant design
  • Digital roadmap integration strategy
  • Contact center of the future planning

Nice-to-have

  • Speech analytics tools proficiency
  • Global team collaboration experience
  • Accelerator and Point of View creation
  • Tier 1 MBA degree preferred
  • WFM solution transformation business case

Key Requirements

  • Bachelor's Degree required
  • MBA from tier 1 institute highly desirable
  • +12 years experience in cloud contact center platforms
  • Experience with speech analytics tools
  • Project management skills for global teams

Work Rights

Not specified

Tailored Resume

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