Sr Business Process Analyst - Support Knowledge And Ai

Workday

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Analyze knowledge usage and trends
Develop process documentation and sops
Integrate knowledge management system
** Workday is seeking a Senior Business Process Analyst for its Global Support Operations & Enablement team to enhance knowledge management and AI tools aimed at improving customer support. The ideal candidate will have extensive experience in business process analysis, knowledge management, and AI technologies, along with strong analytical and documentation skills. **

Job Summary

  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • Responsibilities include coordinating and implementing processes for the creation and maintenance of knowledge articles, analyzing knowledge usage and industry trends alongside customer interactions with digital agents to identify opportunities for knowledge base enhancements and additional AI capabilities, and collaborating with technical teams to ensure seamless integration of the knowledge management system with other platforms.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm; we look for curious minds and courageous collaborators who bring sun-drenched optimism and drive, and we offer the trust to take risks, the tools to grow, and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Business Process Analyst for its Global Support Operations & Enablement team to enhance knowledge management and AI tools aimed at improving customer support. The ideal candidate will have extensive experience in business process analysis, knowledge management, and AI technologies, along with strong analytical and documentation skills. **

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Develop process documentation and SOPs
  • Integrate knowledge management system
  • Enhance digital AI tools
  • Data analysis and actionable insights
  • Support technologies troubleshooting
  • Process mapping and analysis tools

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • Agile self-starter
  • Continuous learning and adaptability

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools/processes/KCS
  • 2+ years SQL and data visualization tools
  • Experience with AI chatbot/automated systems
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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