Technical Support Engineer (mechanical/electrical)

Laitram

Hanover, MD, United States
Base: $68,200 to $147,300; bonus/equity: commissio...
On-site
Mechanical and electrical troubleshooting
Remote problem-solving
Customer technical assistance
Laitram is seeking a Technical Support Engineer (Mechanical/Electrical) for their Hanover, MD location. The role involves troubleshooting and resolving technical issues for customers, requiring a blend of engineering knowledge and customer service skills

Job Summary

  • Serve as an advanced level remote troubleshooter and problem-solver for any issues that arise, ensuring customers reach qualified resources.
  • Provide technical assistance remotely and make field visits for understanding emerging issues, evaluating exposure, and continuous improvement.
  • Intralox offers a comprehensive benefits program including health, dental, vision, 401K, and more.

Matching Summary

Match Score: 85

Laitram is seeking a Technical Support Engineer (Mechanical/Electrical) for their Hanover, MD location. The role involves troubleshooting and resolving technical issues for customers, requiring a blend of engineering knowledge and customer service skills.

Salary

Base: $68,200 to $147,300; Bonus/Equity: Commissions, discretionary incentives, or production incentives; Benefits: Health, dental, vision, 401K, paid time off, etc.

Skills & Requirements

Must-have

  • Mechanical and electrical troubleshooting
  • Remote problem-solving
  • Customer technical assistance
  • CAD design software understanding
  • Computer systems knowledge

Nice-to-have

  • Service minded mentality
  • Good questioning skills
  • Commercial affinity
  • Team player integration

Key Requirements

  • Bachelor's degree in mechanical or electrical engineering
  • 1+ year of remote technical problem-solving experience
  • Ability to travel 25% monthly
  • Fluent in English (written and verbal)

Work Rights

Not specified

Tailored Resume

Cover Letter